Privacy Policy

Last updated: 29 September 2026

Who we are

One Asian Jewellery ("we", "us") is an Australian fine-jewellery business based in New South Wales, offering hallmarked 18K gold and platinum pieces sourced in Japan. Contact: atelier@oneasian.co · 0449 906 406.

What we collect

We collect only what you give us: your name, email address, and message when you use our enquiry or review forms (processed by Netlify Forms, our hosting provider); your email address when you join our mailing list; and the contents of correspondence you send us by email or WhatsApp. Our site uses Google Analytics 4. It also includes Google Ads conversion measurement and the Meta (Facebook) Pixel, which run once those advertising accounts are connected. When active, these services use cookies and similar identifiers to collect usage data, which Google processes under its own privacy policy; you can block or delete cookies in your browser settings. Messages you send to Charina, our concierge chat, are processed by an AI service provider (Anthropic) to generate her replies and may be processed outside Australia; please do not share sensitive personal information in the chat.

How we use it

We use your details solely to answer your enquiry, arrange your order or commission, and — if you joined the mailing list — to send occasional notes from the atelier. We never sell your information, and we never share it with third parties except the service providers needed to operate the site (hosting, form processing, analytics and advertising measurement) and, where you purchase a piece, the insured courier delivering it.

Retention and your rights

We keep correspondence for as long as needed to serve you and to meet legal record-keeping obligations on sales. You may at any time ask us to correct, export, or delete the personal information we hold about you, or to unsubscribe from the mailing list — one email to atelier@oneasian.co is enough. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and honour the spirit of the GDPR for our international clients.

Payment information

We never ask for card details over chat or email. Payments are arranged by bank transfer or a secure card link processed by the payment provider; we do not store card numbers.

Changes

If this policy changes, the new version will appear on this page with a revised date.